Support
We're here to help your garden thrive
Email Support
Contact our support team directly for account issues, billing questions, bug reports, or feature requests.
support@gardencompanion.appIn-App Help
Browse tutorials and guides inside the app. Tap the help icons throughout the planner and plant database for contextual tips.
Open the appFrequently Asked Questions
How do I identify a plant from a photo?
Open the app, tap the Plant Diagnosis or Plant ID feature, upload or take a photo of the plant, and our AI will analyze it and provide an identification along with care tips.
How do I cancel my subscription?
You can cancel your Pro subscription at any time. Go to Settings in the app, select Manage Subscription, and follow the prompts. Your Pro access remains active until the end of your current billing period.
How do I delete my account and data?
Go to Settings → Delete Account within the app. This permanently removes your account, garden plans, saved plants, notes, and photos within 30 days. See our Privacy Policy for full details.
Why are my watering alerts not showing?
Watering alerts depend on your location and local weather data. Make sure location access is enabled in Settings → Enable Location, and confirm your watering alert thresholds are set.
Can I use the app without an internet connection?
Most features require an internet connection to fetch weather data, identify plants via AI, and sync your data. Saved plans and notes can be viewed offline once loaded.
Privacy & data requests: For privacy inquiries, account deletion requests, or questions about how your data is handled, please review our Privacy Policy or email us using the support address above.